Last updated: July 31, 2026
Every Jaybird Jives item is made to order specifically for the customer. Because I do not maintain ready-to-ship inventory, all sales are final except when an item arrives damaged, defective, misprinted, or different from what was ordered.
Inspect Your Order Promptly
Please open and inspect your order as soon as it arrives, even when it is intended as a gift.
Any problem must be reported within 14 days of delivery. Claims submitted after that period may not be eligible for a replacement or refund.
Damaged, Defective, Misprinted, or Incorrect Items
Contact Jaybird Jives within 14 days if your item:
- Arrives damaged
- Has a manufacturing defect
- Contains a significant printing error
- Is the wrong product, color, size, or design because of an order fulfillment mistake
- Is missing an item shown on the order
Please include:
- Your order number
- A clear description of the issue
- Clear photos showing the entire item
- Close-up photos of the damage, defect, or printing problem
- A photo of the packaging and shipping label when relevant
Photos are required so the issue can be documented and reviewed.
When an eligible item is damaged, defective, misprinted, or incorrect, you may choose a replacement or refund when the original product is still available. If a replacement is unavailable, a refund will be issued instead.
There is no need to return an item unless you are specifically instructed to do so.
Size Selection
Size exchanges and returns for fit are not accepted.
Because every item is made to order and I do not keep inventory, I cannot exchange one size for another after it has been produced. This made-to-order process helps keep product costs lower and prevents unnecessary inventory and waste.
Please review the size chart shown in the product images before ordering. For the best comparison, measure a similar garment you already own and compare those measurements with the chart rather than relying only on the size printed on its tag.
I cannot recommend a size or guarantee that a particular size will fit an adult or child of a certain age, height, weight, or body type. Fit preferences and body measurements vary too much for those recommendations to be accurate.
Receiving the size selected at checkout is not considered an order error, even when it does not fit as expected.
Custom and Personalized Orders
Custom and personalized products are final sale unless they arrive damaged, defective, misprinted, or different from the approved information submitted with the order.
Please review all names, dates, spelling, images, colors, sizes, and other customization details carefully before placing the order.
Jaybird Jives is not responsible for errors contained in information or artwork supplied by the customer.
Color and Placement Variations
Product colors may look slightly different in person due to screen settings, lighting, photography, fabric dye variations, and normal differences between production batches.
Minor differences in print placement, scale, or color are a normal part of the production process and are not considered defects. A claim may still be reviewed when the variation is substantial or the item is clearly produced incorrectly.
Buyer’s Remorse
Returns, exchanges, and refunds are not available for:
- Changing your mind
- Ordering the wrong size, color, or product
- Disliking the fit
- No longer needing the item
- Accidental purchases
- Duplicate orders submitted by the customer
- Delays caused by an incorrect or incomplete shipping address
Refunds
Approved refunds are returned to the original payment method.
After a refund is issued, your bank or card provider may take several business days to post it to your account. That processing time is controlled by the financial institution.
Original shipping charges are generally nonrefundable unless the entire order was incorrect, damaged, or defective due to an error by Jaybird Jives or the production process.
Cancellations
Orders may only be cancelled before production begins.
Orders usually enter production shortly after they are submitted. Once production has started, the order cannot be cancelled, changed, or refunded because the item is already being made specifically for the customer.
For delivery estimates, tracking, address issues, and carrier delays, please review the Shipping Policy.